TERMS OF SERVICE
Thank you for choosing Foxy Hounds. Please read our Terms of Service for important appointment information. By booking, you agree to these terms.
BOOKINGS
Appointments are one-on-one and booked back to back. Please arrive on time — late arrivals may result in a shorter service.
CANCELLATIONS
48 hours’ notice is appreciated. Cancellations within 24 hours may incur a 50% fee. Missed/no-show appointments will be charged in full before rebooking.
HEALTH & WELLBEING
For everyone’s safety, dogs must be up to date with flea/worm treatments and free from contagious conditions. Please toilet your dog before arrival and let us know of any health concerns.
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PHOTOS
We love sharing cute grooms! Photos may be taken for social media — let us know if you’d prefer otherwise.
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DE-MATTING
We do not perform extensive de-matting. Severe matting will require shaving for your dog’s comfort and safety. Extra fees apply.
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BEHAVIOUR
Aggressive, highly stressed, or unsafe behaviour may result in the appointment being stopped, and charges may still apply, depending on the time spent.
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RIGHT TO REFUSE SERVICE
We reserve the right to refuse service in cases of repeated cancellations, unsafe behavior (from dogs or owners), or concerns regarding senior dogs.
